Question 1

What is the minimum age requirement to rent a car?

Accepted Answer

Driver must be minimum 18 years old. The driving license must also be valid for at least 1 year.

Question 2

What type of driver's license do I need?

Accepted Answer

A valid, non-expired driver's license is required. Only original licenses will be accepted; photocopies or digital images are not acceptable. An international driving license is not required for European Union, UK, USA, Australia & Canada citizens. For citizens of all other countries an international driving license is required.

Question 3

Is it possible to rent a car without a credit card?

Accepted Answer

No, we need a valid credit card used as a guarantee.

Question 4

Is a security deposit required?

Accepted Answer

No, we only need a valid credit card: the number and other details (expiry date and CVV) are used as a guarantee.

Question 5

What insurance is included in the price?

Accepted Answer

All rentals include Third Party & Car Theft insurance. Optional CDW and full (SCDW) insurance upgrades are available at an extra daily cost to reduce your excess.

Question 6

Are taxes included in your rates?

Accepted Answer

Our rates include VAT 24% and all local taxes.

Question 7

What is your fuel policy?

Accepted Answer

The renter has to return the vehicle with the same level of fuel as delivered. If the renter returns the vehicle with less fuel, the fuel difference will be charged. There is no refund if the vehicle is returned with more fuel than delivered.

Question 8

Can I take the rental car to another island?

Accepted Answer

Ferrying the car to any other island or the mainland is not allowed.

Question 9

What happens if I cancel? Will I receive a refund?

Accepted Answer

Cancellation 10 days before the booking date is free of charge. In case of cancellation 7 days prior to arrival, 50% of the total will be charged. In case of No-Show, 100% of the amount will be charged.

Question 10

Can I pay cash?

Accepted Answer

Yes, cash payments are acceptable.

Question 11

Can I collect the car at my hotel?

Accepted Answer

Yes, Smart Rent Santorini offers 24-hour free delivery and pick-up from all destinations on the island.

Question 12

Can I pick up the car at any time, even late at night?

Accepted Answer

Yes, you can collect your rental car anytime — we offer 24-hour service.

Question 13

Can I pick up at Santorini airport or the port?

Accepted Answer

Yes, Smart Rent Santorini offers free delivery/pick-up from Santorini airport, the port (Athinios), the Fira cable car, and any hotel or villa.

FREQUENTLY ASKED QUESTIONS

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